Cancellation & Refund Policy

We understand that sometimes you may need to cancel or return a product. We have very customer friendly return & refund policies. Please read our cancellation and refund policy carefully.

Cancellation :

For order cancellation please Chat on WhatsApp. Orders can be cancelled anytime before they are dispatched without any extra costs. Customer has to write us within 4 hrs. No cancellation will be made beyond that. For cancellations beyond the policy, a 20% deduction of the order value will be applied in case of a refund as a return shipping cost, in addition to a 3% payment-gateway/transaction charge for prepaid orders. Please note that once the order has been dispatched, it cannot be cancelled.

Refunds :

Products should be returned in their original packaging along with the original price tags, barcodes, labels, user manual, warranty card and invoices etc. The return packets should be strongly and adequately packaged so that there is no damage to products during transit. The returned Products are subject to verification and checks by us to determine the product’s original condition. If the product is not found in its original condition, your request will be rejected and the product will be shipped back to you. ( shipping cost born by customer ). Any damage to the product during the Re-Shipment of the product is the customer’s responsibility.

For any refund for prepaid orders we reverse the transaction you made and for COD orders you will have to share the account details so that refunds can be processed. Applicable COD charges are non refundable and only product charges are refunded. Refund can take up to 5-7 working days to reflect in
your account depending on your bank.

Returns :

If your goods are damaged or one of any above condition, we would be happy to give you the Replacement with the right product. In this case, contact must be made within 24 hours of receipt of the products by Chat on WhatsApp notifying us of any damage to the product with pics of the product received. We will schedule return pick up for the product. It is required that the return packets should be strongly and adequately packed so that there is no further damage to products during transit. Upon return, the article will undergo a quality check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Products should be returned in their original packaging and the original price tags, barcodes, labels, user manual, warranty card and invoices etc.

In case of incomplete product / items missing in the package, the missing parts will be sent after verification from our end.